Master 11 Plus
Website: https://master11plus.co.uk/
Last updated: 9 September 2026
1. Introduction
Master 11 Plus (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information you provide when you use our website or contact us regarding our 11+ and GCSE tuition services.
2. Who We Are
Business name: Master 11 Plus
Address: 11 The Slieve, Birmingham, B20 2NR
Email: rajaneleven@hotmail.co.uk
Phone: 07804 242 334
3. Information We Collect
We may collect and process the following information about you:
- Contact form submissions: name, email address, phone number, and any details you provide about your child or tuition needs
- Website usage data: collected automatically via Google Analytics, including pages visited, time spent on the site, device and browser type, and general location (based on IP address)
- Communications: any information you provide when emailing, calling, or messaging us directly
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and arrange free assessments or tuition sessions
- Provide and manage our tuition services
- Understand how visitors use our website, so we can improve it
- Comply with our legal and regulatory obligations (including Ofsted registration requirements)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following bases:
- Consent – when you submit a contact form or enquiry, you consent to us using your details to respond
- Legitimate interests – to understand website performance and improve our services
- Contractual necessity – where processing is needed to provide tuition services you have requested
6. Cookies and Analytics
Our website uses Google Analytics (GA4) to understand how visitors use our site. This may involve the use of cookies, which are small text files stored on your device. You can disable cookies through your browser settings at any time, though this may affect how the website functions.
We do not use cookies for advertising or tracking you across other websites.
7. Data Sharing
We may share your information with:
- Google Analytics – for website performance tracking (data is processed in accordance with Google’s own privacy policy)
- Regulatory bodies – such as Ofsted, where required as part of our registration obligations
We do not share your personal data with any other third parties unless required by law.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form enquiries that do not proceed to tuition arrangements are typically retained for no longer than 12 months.
9. Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent at any time (where consent is the basis for processing)
To exercise any of these rights, please contact us at rajaneleven@hotmail.co.uk.
10. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
As a tuition provider, we may hold information about children provided by their parents or guardians as part of arranging tuition services. We only collect this information with parental consent and use it solely for the purpose of providing tuition.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Email: rajaneleven@hotmail.co.uk
Phone: 07804 242 334
Address: Master 11 Plus, 11 The Slieve, Birmingham, B20 2NR